THOMAS, V.I. – Atty General Denise George reminds the general public that in light of COVID-19 (coronavirus), measures have been put in place to safeguard the public and DOJ employees from potential exposure. The Paternity and Child Support Division (PCSD) has implemented a response protocol to prevent the exponential spread of this novel virus.
FOR IMMEDIATE RELEASE
March 23, 2020
Virgin Islands Department Of Justice Paternity And Child Support Offices Provides Limited In-Person Services
- THOMAS, V.I. – Atty General Denise George reminds the general public that in light of COVID-19 (coronavirus), measures have been put in place to safeguard the public and DOJ employees from potential exposure. The Paternity and Child Support Division (PCSD) has implemented a response protocol to prevent the exponential spread of this novel virus.
The division’s two facilities will be closed, however, limited in-person services will be provided. Facilities of Paternity and Child Support that will be closed include offices located on the 2nd floor of Nisky Shopping Center, St. Thomas and #3018 Estate Orange Grove, St. Croix.
“Because the health and safety of our staff and customers are paramount, effective immediately, both PCSD offices in the territory are in the process of transitioning to providing limited in-person interactions and online options in regards to child support establishment, payment, and enforcement services,” said Director Terrence D. Joseph.
Services will be provided via telephone, fax, mail, and through the internet. Persons who wish to make payments will be allowed inside the offices. Once a drop box becomes available, only money orders and checks will be accepted.
“The Territorial Disbursement Unit and payment processing teams have a strong plan in place to ensure that payments continue to be processed and disbursed timely, therefore no delay in the processing of any child support payments received is anticipated, said Director Joseph.
Customers with scheduled court hearings will be contacted to discuss rescheduling options.
For status and case updates or to submit questions, please email childsupport@vi.gov.
“We will be closely monitoring these emails to provide you a response as soon as possible. This is a very uncertain time for everyone, but please be assured that the Paternity and Child Support Division is implementing every possible option to ensure that the service we provide is not interrupted.”
Customers are encouraged to utilize the following contact information:
St. Thomas
Telephone No.: (340) 775-3070 Fax No.: (340) 775-3808
Mailing Address: Department of Justice, Paternity and Child Support Division
8000 Nisky Shopping Center, Suite 500, 2nd Floor
St. Thomas, V.I. 00802-5844
childsupport@vi.gov
St. Croix
Telephone No.: (340) 778-5958 Fax No.: (340) 779-3800
Mailing Address: Department of Justice, Paternity and Child Support Division
#3018 Estate Orange Grove, Suite 4,
Christiansted, V.I. 00820
childsupport@vi.gov
This limited service will continue at the VIDOJ Paternity and Child Support Division until further notice.
For more information on COVID-19, please visit the USVI Department of Health website, doh.vi.gov/coronavirus, or text COVID19USVI to 888777.